Refund policy

RETURN & EXCHANGE POLICY

Exchanges:

We do not offer direct exchanges. If you need a different size or color, please place a new order. Approved returns are issued as store credit only.

Returns:

Returns are accepted only for the following reasons:

  • Item arrived damaged
  • Item is defective
  • Incorrect item was sent

Return requests must be submitted within 7 days of delivery and must include clear photo documentation of the issue.

In most cases, items do not need to be physically returned. Once approved, the issue will be resolved with store credit or a refund at our discretion.

In certain situations, we may request that the item be returned. Return instructions and the return address will be provided only after approval.

Not Eligible for Return:

  • Incorrect size ordered
  • Fit or style preference
  • Change of mind
  • Final sale or clearance items
  • Items worn, washed, or altered

Store Credit:

Approved returns are issued store credit only. Store credit never expires. Shipping fees are non-refundable.

How to Request a Return:

Email customer support at info@glammasplace.com with your order number, clear photos showing the issue, and a brief description. Returns sent without prior approval will not be accepted.

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LOST OR MISSING PACKAGE POLICY

Tracking & Delivery:

All orders include tracking once shipped. Tracking updates may take 24–48 hours to appear.

Lost Packages:

A package is considered lost only if tracking shows no delivery confirmation and the carrier confirms the package is lost. Packages marked as “Delivered” are not considered lost.

If a Package Is Lost:

If the carrier confirms a package is lost, we will work with our supplier to resolve the issue. Once confirmed, the order will be determined with store credit or a refund at our discretion. Replacement items are not guaranteed.

Not Considered Lost:

We are not responsible for:

  • Packages marked delivered but missing
  • Incorrect addresses entered at checkout
  • Theft after delivery
  • Carrier delays are beyond our control

Reporting a Lost Package:

Lost package claims must be reported within 7 days of the expected delivery date and must include the order number and tracking information.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.